/* ============================================================
   PRO6 V27 - LIVE SUPPORT WIDGET
   ============================================================ */
.pro6-live-support-v27{
  position:fixed;
  z-index:10650;
  right:20px;
  bottom:18px;
  font-family:Inter,system-ui,sans-serif;
  pointer-events:none
}
.pro6-live-support-v27>*{pointer-events:auto}
.pro6-live-launcher-v27{
  position:relative;
  width:54px;height:54px;
  display:grid;place-items:center;
  margin-left:auto;
  border:0;border-radius:18px;
  background:linear-gradient(135deg,#246bfd,#5c49db);
  color:#fff;
  box-shadow:0 16px 38px rgba(36,107,253,.28);
  cursor:pointer;
  font-size:22px
}
.pro6-live-launcher-badge-v27{
  position:absolute;right:-4px;top:-5px;
  min-width:20px;height:20px;padding:0 5px;
  display:grid;place-items:center;
  border:2px solid #fff;border-radius:999px;
  background:#d92d20;color:#fff;font-size:7px;font-weight:900
}
.pro6-live-panel-v27{
  position:absolute;
  right:0;bottom:66px;
  width:min(370px,calc(100vw - 26px));
  height:min(590px,calc(100dvh - 120px));
  display:flex;flex-direction:column;
  overflow:hidden;
  border:1px solid #dfe5ee;
  border-radius:18px;
  background:#fff;
  box-shadow:0 24px 70px rgba(15,23,42,.22);
  opacity:0;visibility:hidden;
  transform:translateY(14px) scale(.98);
  transform-origin:right bottom;
  transition:.18s ease
}
.pro6-live-support-v27.open .pro6-live-panel-v27{
  opacity:1;visibility:visible;transform:none
}
.pro6-live-support-v27.open .pro6-live-launcher-v27{display:none}
.pro6-live-head-v27{
  display:flex;align-items:center;justify-content:space-between;gap:10px;
  padding:13px 14px;
  border-bottom:1px solid #edf0f4;
  background:linear-gradient(120deg,#fff,#f7f9ff)
}
.pro6-live-agent-v27{display:flex;align-items:center;gap:9px;min-width:0}
.pro6-live-avatar-v27{
  position:relative;
  width:39px;height:39px;display:grid;place-items:center;
  border-radius:12px;
  background:linear-gradient(135deg,#246bfd,#7657e8);
  color:#fff;font-size:10px;font-weight:900
}
.pro6-live-avatar-v27 i{
  position:absolute;right:-2px;bottom:-2px;
  width:10px;height:10px;border:2px solid #fff;border-radius:50%;background:#12b76a
}
.pro6-live-agent-v27 b,.pro6-live-agent-v27 small{display:block}
.pro6-live-agent-v27 b{font-size:10px;color:#182230}
.pro6-live-agent-v27 small{margin-top:2px;font-size:7.5px;color:#667085}
.pro6-live-head-actions-v27{display:flex;gap:3px}
.pro6-live-head-actions-v27 a,.pro6-live-head-actions-v27 button{
  width:30px;height:30px;display:grid;place-items:center;
  border:0;border-radius:8px;background:transparent;color:#667085;cursor:pointer;text-decoration:none
}
.pro6-live-head-actions-v27 a:hover,.pro6-live-head-actions-v27 button:hover{background:#eef2f7;color:#175cd3}
.pro6-live-ticketbar-v27{
  display:flex;align-items:center;justify-content:space-between;gap:8px;
  padding:7px 12px;border-bottom:1px solid #edf0f4;background:#fbfcfe
}
.pro6-live-ticketbar-v27 span{font-size:7px;font-weight:900;color:#475467}
.pro6-live-ticketbar-v27 em{
  padding:4px 6px;border-radius:6px;background:#fff6ed;color:#b54708;font-size:7px;font-style:normal;font-weight:800
}
.pro6-live-ticketbar-v27 em.overdue{background:#fef3f2;color:#b42318}
.pro6-live-body-v27{position:relative;flex:1;min-height:0;display:flex;flex-direction:column;background:#f8fafc}
.pro6-live-messages-v27{flex:1;overflow:auto;padding:13px;scroll-behavior:smooth}
.pro6-live-msg-v27{display:flex;margin:8px 0}
.pro6-live-msg-v27.me{justify-content:flex-end}
.pro6-live-msg-v27>div{max-width:82%;padding:8px 10px;border:1px solid #e4e9f1;border-radius:12px 12px 12px 4px;background:#fff}
.pro6-live-msg-v27.me>div{border-color:#246bfd;border-radius:12px 12px 4px 12px;background:#246bfd;color:#fff}
.pro6-live-msg-v27.auto>div{border-color:#d8e5ff;background:#f4f7ff}
.pro6-live-msg-v27 p{margin:0;white-space:pre-wrap;word-break:break-word;font-size:9.5px;line-height:1.55}
.pro6-live-msg-v27 small{display:block;margin-top:4px;font-size:6.5px;color:#98a2b3}
.pro6-live-msg-v27.me small{color:#dbe7ff}
.pro6-live-msg-v27 .pro6-live-auto-label-v27{display:inline-block;margin-bottom:4px;font-size:6.5px;font-weight:900;color:#175cd3}
.pro6-live-quick-v27{display:flex;gap:6px;overflow:auto;padding:0 12px 10px;scrollbar-width:none}
.pro6-live-quick-v27::-webkit-scrollbar{display:none}
.pro6-live-quick-v27 button{
  flex:0 0 auto;max-width:210px;padding:6px 8px;
  border:1px solid #cfdaf0;border-radius:999px;background:#fff;color:#344054;
  font:700 7.5px/1.25 Inter,sans-serif;cursor:pointer
}
.pro6-live-quick-v27 button:hover{border-color:#84adff;background:#eef4ff;color:#175cd3}
.pro6-live-prechat-v27{
  position:absolute;inset:0;z-index:2;
  display:grid;align-content:center;gap:9px;padding:24px;background:rgba(248,250,252,.97)
}
.pro6-live-prechat-v27 label span{display:block;margin-bottom:4px;font-size:7px;font-weight:800;color:#475467}
.pro6-live-prechat-v27 input{width:100%;padding:9px;border:1px solid #dfe5ed;border-radius:9px;font:9px Inter,sans-serif}
.pro6-live-compose-v27{padding:9px 10px;border-top:1px solid #edf0f4;background:#fff}
.pro6-live-compose-v27 textarea{width:100%;max-height:90px;resize:none;border:0;outline:0;font:9.5px/1.5 Inter,sans-serif;background:transparent}
.pro6-live-compose-actions-v27{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:5px}
.pro6-live-compose-actions-v27>span{display:flex;gap:3px}
.pro6-live-compose-actions-v27 button{border:0;background:transparent;color:#667085;cursor:pointer}
.pro6-live-compose-actions-v27>span button{width:28px;height:28px;border-radius:8px}
.pro6-live-compose-actions-v27>span button:hover{background:#f2f4f7;color:#175cd3}
.pro6-live-send-v27{
  width:32px;height:32px;display:grid;place-items:center;border-radius:9px!important;
  background:#246bfd!important;color:#fff!important
}
.pro6-live-foot-v27{display:flex;justify-content:space-between;gap:8px;padding:6px 10px;border-top:1px solid #edf0f4;background:#fbfcfe;color:#98a2b3;font-size:6.5px}
.pro6-live-foot-v27 span{display:flex;align-items:center;gap:4px}
.pro6-live-greeting-v27{padding:11px;margin-bottom:8px;border-radius:12px;background:#fff;border:1px solid #e4e9f1}
.pro6-live-greeting-v27 b{display:block;font-size:9px;color:#182230}.pro6-live-greeting-v27 p{margin:5px 0 0;font-size:9px;line-height:1.55;color:#667085}

/* Settings */
.pro6-support-settings-v27{max-width:1450px;margin:0 auto;padding:24px 28px 80px}
.pro6-support-settings-head-v27{display:flex;align-items:flex-end;justify-content:space-between;gap:18px;margin-bottom:14px}
.pro6-support-settings-head-v27 h1{font-size:28px;margin:6px 0}.pro6-support-settings-head-v27 p{margin:0;color:#667085;font-size:10px}
.pro6-support-settings-grid-v27{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}
.pro6-support-settings-card-v27{padding:18px;border:1px solid #e4e9f1;border-radius:16px;background:#fff}
.pro6-support-settings-card-v27 h2{font-size:17px;margin:4px 0 12px}
.pro6-support-settings-card-v27 label{display:block;margin-top:10px}
.pro6-support-settings-card-v27 label>span{display:block;margin-bottom:5px;font-size:8px;font-weight:800;color:#475467}
.pro6-support-settings-card-v27 input[type=text],
.pro6-support-settings-card-v27 input[type=number],
.pro6-support-settings-card-v27 textarea{
  width:100%;padding:9px;border:1px solid #dfe5ed;border-radius:9px;font:9px/1.5 Inter,sans-serif
}
.pro6-support-settings-card-v27 label small{display:block;margin-top:4px;color:#98a2b3;font-size:7px}
.pro6-switch-row-v27{display:flex!important;align-items:center;justify-content:space-between;gap:12px;padding:10px;border-radius:10px;background:#f8fafc}
.pro6-switch-row-v27>span{margin:0!important}.pro6-switch-row-v27 b,.pro6-switch-row-v27 small{display:block}.pro6-switch-row-v27 small{margin-top:2px!important}
.pro6-switch-row-v27 input{width:18px;height:18px}
.pro6-support-settings-note-v27{display:flex;gap:8px;padding:10px;margin-top:12px;border-radius:10px;background:#fffaeb;color:#93370d;font-size:8px;line-height:1.5}
.pro6-support-settings-save-v27{grid-column:1/-1;display:flex;justify-content:flex-end}

/* SLA pills in admin */
.pro6-support-sla-v27{display:inline-flex;align-items:center;gap:4px;padding:4px 6px;border-radius:7px;background:#eef4ff;color:#175cd3;font-size:7px;font-weight:800}
.pro6-support-sla-v27.overdue{background:#fef3f2;color:#b42318}

@media(max-width:700px){
  .pro6-live-support-v27{right:10px;bottom:78px}
  .pro6-live-panel-v27{position:fixed;inset:10px 10px 78px;width:auto;height:auto;border-radius:16px}
  .pro6-support-settings-v27{padding:14px 10px 90px}
  .pro6-support-settings-grid-v27{grid-template-columns:1fr}
  .pro6-support-settings-head-v27{align-items:flex-start;flex-direction:column}
}

.pro6-support-wait-info-v27{display:flex;gap:7px;align-items:flex-start;margin-top:12px;padding:9px;border-radius:9px;background:#eef4ff;color:#175cd3;font-size:8px;line-height:1.5}