/* ============================================================
   PRO6 V31.1 - ADMIN BACKEND TICKET DESK
   UI-only upgrade; keeps V31 workflow/routes/controllers.
   ============================================================ */
.pro6-admin-desk-v311{max-width:1880px;margin:0 auto;padding:18px 20px 70px;color:#344054}
.pro6-admin-desk-head-v311{display:flex;align-items:flex-end;justify-content:space-between;gap:18px;margin-bottom:13px;padding:18px 20px;border:1px solid #e4e9f1;border-radius:16px;background:linear-gradient(120deg,#f7f9ff 0%,#fff 72%)}
.pro6-admin-desk-title-v311 h1{margin:3px 0 4px;font-size:27px;line-height:1.1;color:#101828}.pro6-admin-desk-title-v311 p{margin:0;font-size:8.5px;color:#667085}
.pro6-admin-desk-head-actions-v311{display:flex;gap:7px}.pro6-admin-desk-head-actions-v311 a{display:flex;align-items:center;gap:6px;padding:9px 11px;border-radius:9px;text-decoration:none;font-size:7.5px;font-weight:850}
.pro6-admin-ghost-v311{border:1px solid #dfe5ed;background:#fff;color:#475467}.pro6-admin-primary-v311{border:1px solid #246bfd;background:#246bfd;color:#fff}

.pro6-admin-kpi-v311{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:7px;margin-bottom:10px}
.pro6-admin-kpi-v311>a{display:flex;align-items:center;gap:8px;min-width:0;padding:10px 11px;border:1px solid #e4e9f1;border-radius:11px;background:#fff;color:#475467;text-decoration:none;box-shadow:0 3px 12px rgba(16,24,40,.025)}
.pro6-admin-kpi-v311>a:hover{border-color:#b2ccff;background:#f8faff}.pro6-admin-kpi-v311>a.danger{border-color:#fecdca;background:#fff8f7}
.pro6-admin-kpi-v311>a>i{width:31px;height:31px;flex:0 0 31px;display:grid;place-items:center;border-radius:8px;background:#eef4ff;color:#175cd3;font-size:13px}
.pro6-admin-kpi-v311>a.danger>i{background:#fef3f2;color:#b42318}.pro6-admin-kpi-v311 small,.pro6-admin-kpi-v311 b{display:block}.pro6-admin-kpi-v311 small{font-size:6.2px;color:#98a2b3;white-space:nowrap}.pro6-admin-kpi-v311 b{margin-top:1px;font-size:15px;color:#182230}

.pro6-admin-desk-grid-v311{display:grid;grid-template-columns:330px minmax(520px,1fr) 255px;gap:9px;min-height:720px;align-items:stretch}
.pro6-admin-queue-v311,.pro6-admin-workspace-v311,.pro6-admin-inspector-v311{min-width:0;border:1px solid #e4e9f1;border-radius:13px;background:#fff;box-shadow:0 5px 18px rgba(16,24,40,.03)}
.pro6-admin-queue-v311{display:flex;flex-direction:column;overflow:hidden}.pro6-admin-queue-head-v311{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:12px;border-bottom:1px solid #edf0f4}.pro6-admin-queue-head-v311 h2{margin:2px 0 0;font-size:13px;color:#182230}.pro6-admin-queue-head-v311>a{width:28px;height:28px;display:grid;place-items:center;border-radius:7px;background:#f8fafc;color:#667085}
.pro6-admin-filter-v311{padding:8px;border-bottom:1px solid #edf0f4;background:#fbfcfe}
.pro6-admin-search-v311{display:flex;align-items:center;gap:5px;padding:7px 8px;border:1px solid #dfe5ed;border-radius:8px;background:#fff}.pro6-admin-search-v311 i{color:#98a2b3}.pro6-admin-search-v311 input{width:100%;min-width:0;border:0;outline:0;font-size:7.5px;background:transparent}
.pro6-admin-filter-grid-v311{display:grid;grid-template-columns:1fr 1fr;gap:4px;margin-top:5px}.pro6-admin-filter-grid-v311 select,.pro6-admin-filter-bottom-v311 input{width:100%;min-width:0;padding:6px 7px;border:1px solid #dfe5ed;border-radius:7px;background:#fff;font-size:6.8px;color:#475467}
.pro6-admin-filter-bottom-v311{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:4px;margin-top:5px}.pro6-admin-filter-bottom-v311 button{border:0;border-radius:7px;padding:6px 9px;background:#344054;color:#fff;font-size:6.8px;font-weight:800}
.pro6-admin-ticket-list-v311{flex:1;min-height:0;overflow:auto;padding:5px}
.pro6-admin-ticket-list-v311>a{display:grid;grid-template-columns:35px minmax(0,1fr);gap:7px;padding:8px;margin-bottom:3px;border:1px solid transparent;border-radius:9px;color:#475467;text-decoration:none}
.pro6-admin-ticket-list-v311>a:hover{background:#f8fafc}.pro6-admin-ticket-list-v311>a.active{border-color:#b2ccff;background:#eef4ff}
.pro6-admin-ticket-avatar-v311{position:relative;width:34px;height:34px;display:grid;place-items:center;border-radius:9px;background:linear-gradient(135deg,#246bfd,#7257e8);color:#fff;font-size:8px;font-weight:900}.pro6-admin-ticket-avatar-v311 i{position:absolute;right:-2px;top:-3px;color:#fdb022;font-size:8px}
.pro6-admin-ticket-copy-v311{min-width:0}.pro6-admin-ticket-copy-v311 .top{display:flex;align-items:center;justify-content:space-between;gap:5px}.pro6-admin-ticket-copy-v311 .top small{font-size:5.8px;color:#98a2b3}.pro6-admin-ticket-copy-v311 .top time{font-size:5.8px;color:#98a2b3}.pro6-admin-ticket-copy-v311>b,.pro6-admin-ticket-copy-v311>em{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.pro6-admin-ticket-copy-v311>b{margin-top:2px;font-size:7.8px;color:#182230}.pro6-admin-ticket-copy-v311>em{margin-top:2px;font-size:6.3px;font-style:normal;color:#98a2b3}
.pro6-admin-ticket-copy-v311 .badges{display:flex;gap:3px;flex-wrap:wrap;margin-top:5px}.pro6-admin-ticket-copy-v311 .badges>span{padding:3px 4px;border-radius:5px;font-size:5.3px;font-weight:850}
.pro6-admin-ticket-copy-v311 .priority.low{background:#f2f4f7;color:#667085}.pro6-admin-ticket-copy-v311 .priority.normal{background:#eef4ff;color:#175cd3}.pro6-admin-ticket-copy-v311 .priority.high{background:#fff6ed;color:#c4320a}.pro6-admin-ticket-copy-v311 .priority.urgent{background:#fef3f2;color:#b42318}
.pro6-admin-ticket-copy-v311 .status{background:#f4f3ff;color:#5925dc}.pro6-admin-ticket-copy-v311 .sla.ok{background:#ecfdf3;color:#027a48}.pro6-admin-ticket-copy-v311 .sla.warning{background:#fffaeb;color:#b54708}.pro6-admin-ticket-copy-v311 .sla.breached{background:#fef3f2;color:#b42318}
.pro6-admin-queue-empty-v311{display:grid;place-items:center;gap:3px;padding:50px 10px;color:#98a2b3;text-align:center}.pro6-admin-queue-empty-v311 i{font-size:23px}.pro6-admin-queue-empty-v311 b{font-size:8px;color:#475467}.pro6-admin-queue-empty-v311 small{font-size:6.5px}.pro6-admin-pagination-v311{padding:7px;border-top:1px solid #edf0f4;overflow:auto}

.pro6-admin-workspace-v311{display:flex;flex-direction:column;overflow:hidden}
.pro6-admin-ticket-head-v311{display:flex;align-items:flex-start;justify-content:space-between;gap:10px;padding:13px 15px;border-bottom:1px solid #edf0f4}.pro6-admin-ticket-code-v311{display:flex;align-items:center;gap:5px}.pro6-admin-ticket-code-v311 span{font-size:6.5px;font-weight:900;color:#246bfd;letter-spacing:.05em}.pro6-admin-ticket-code-v311 i{color:#f79009}.pro6-admin-ticket-main-title-v311 h2{margin:3px 0 5px;font-size:15px;line-height:1.25;color:#182230}.pro6-admin-ticket-sub-v311{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.pro6-admin-ticket-sub-v311>span{display:flex;align-items:center;gap:3px;font-size:6.5px;color:#98a2b3}.pro6-admin-ticket-sub-v311 .status{padding:3px 5px;border-radius:5px;background:#eef4ff;color:#175cd3;font-weight:800}
.pro6-admin-ticket-head-tools-v311{display:flex;gap:3px}.pro6-admin-ticket-head-tools-v311 button,.pro6-admin-ticket-head-tools-v311 a{width:29px;height:29px;display:grid;place-items:center;border:1px solid #e4e9f1;border-radius:8px;background:#fff;color:#667085;cursor:pointer}.pro6-admin-ticket-head-tools-v311 button.active{background:#fffaeb;color:#f79009;border-color:#fedf89}
.pro6-admin-sla-bar-v311{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:8px 14px;border-bottom:1px solid #edf0f4}.pro6-admin-sla-bar-v311>div{display:flex;align-items:center;gap:7px}.pro6-admin-sla-bar-v311>div>i{font-size:15px}.pro6-admin-sla-bar-v311 b,.pro6-admin-sla-bar-v311 small{display:block}.pro6-admin-sla-bar-v311 b{font-size:7px}.pro6-admin-sla-bar-v311 small{margin-top:1px;font-size:6px}.pro6-admin-sla-bar-v311.ok{background:#f6fef9;color:#027a48}.pro6-admin-sla-bar-v311.warning{background:#fffdf5;color:#b54708}.pro6-admin-sla-bar-v311.breached{background:#fff8f7;color:#b42318}
.pro6-admin-tabs-v311{display:flex;gap:2px;padding:6px 8px 0;border-bottom:1px solid #edf0f4;background:#fbfcfe}.pro6-admin-tabs-v311 button{display:flex;align-items:center;gap:5px;padding:8px 9px;border:0;border-bottom:2px solid transparent;background:transparent;color:#667085;font-size:7px;font-weight:800;cursor:pointer}.pro6-admin-tabs-v311 button.active{border-bottom-color:#246bfd;color:#175cd3}.pro6-admin-tabs-v311 em{min-width:17px;height:17px;display:grid;place-items:center;border-radius:999px;background:#f2f4f7;font-size:5.5px;font-style:normal}
.pro6-admin-tab-panel-v311{display:none;flex:1;min-height:0}.pro6-admin-tab-panel-v311.active{display:flex;flex-direction:column}
.pro6-admin-thread-v311{flex:1;min-height:300px;overflow:auto;padding:14px;background:#f8fafc}
.pro6-admin-message-v311{display:flex;gap:7px;margin-bottom:11px}.pro6-admin-message-v311.admin{flex-direction:row-reverse}.pro6-admin-message-v311 .avatar{width:30px;height:30px;flex:0 0 30px;display:grid;place-items:center;border-radius:9px;background:#e7ecf5;color:#475467;font-size:7px;font-weight:900}.pro6-admin-message-v311.admin .avatar{background:#246bfd;color:#fff}
.pro6-admin-message-v311 .bubble{max-width:76%;padding:8px 10px;border:1px solid #e4e9f1;border-radius:11px;background:#fff}.pro6-admin-message-v311.admin .bubble{background:#edf4ff;border-color:#c7d7fe}.pro6-admin-message-v311 .bubble header{display:flex;justify-content:space-between;gap:10px}.pro6-admin-message-v311 .bubble header b{font-size:6.8px;color:#344054}.pro6-admin-message-v311 .bubble time{font-size:5.8px;color:#98a2b3}.pro6-admin-message-v311 .bubble p{margin:5px 0 0;white-space:pre-wrap;word-break:break-word;font-size:8px;line-height:1.58;color:#475467}
.pro6-admin-files-v311{display:grid;gap:4px;margin-top:7px}.pro6-admin-files-v311 a{display:flex;align-items:center;gap:6px;padding:6px;border:1px solid #dfe5ed;border-radius:7px;background:#fff;color:#475467;text-decoration:none}.pro6-admin-files-v311 a>i{color:#246bfd}.pro6-admin-files-v311 b,.pro6-admin-files-v311 small{display:block}.pro6-admin-files-v311 b{font-size:6.3px}.pro6-admin-files-v311 small{font-size:5.5px;color:#98a2b3}
.pro6-admin-composer-v311{padding:9px;border-top:1px solid #e4e9f1;background:#fff}.pro6-admin-canned-v311{display:flex;gap:4px;overflow:auto;padding-bottom:5px;scrollbar-width:none}.pro6-admin-canned-v311 button{flex:0 0 auto;padding:5px 7px;border:1px solid #dfe5ed;border-radius:999px;background:#fff;color:#475467;font-size:5.8px;font-weight:750;cursor:pointer}.pro6-admin-canned-v311 button:hover{border-color:#84adff;background:#eef4ff;color:#175cd3}
.pro6-admin-composer-v311 textarea{width:100%;min-height:78px;padding:8px;border:1px solid #dfe5ed;border-radius:9px;resize:vertical;outline:0;font:8px/1.5 Inter,sans-serif}.pro6-admin-composer-v311 textarea:focus{border-color:#84adff;box-shadow:0 0 0 3px rgba(36,107,253,.06)}
.pro6-admin-composer-v311 footer{display:flex;align-items:center;gap:6px;margin-top:6px}.pro6-admin-file-v311{position:relative;display:flex;align-items:center;gap:4px;padding:6px 8px;border:1px solid #dfe5ed;border-radius:7px;font-size:6.2px;font-weight:750;cursor:pointer;overflow:hidden}.pro6-admin-file-v311 input{position:absolute;inset:0;opacity:0;cursor:pointer}.pro6-admin-composer-v311 .hint{flex:1;font-size:5.8px;color:#98a2b3}.pro6-admin-send-v311{display:flex;align-items:center;gap:5px;padding:7px 10px;border:0;border-radius:8px;background:#246bfd;color:#fff;font-size:6.8px;font-weight:850}
.pro6-admin-ticket-closed-v311{padding:13px;text-align:center;color:#667085;font-size:7px;background:#f8fafc}
.pro6-admin-notes-v311,.pro6-admin-audit-v311{flex:1;overflow:auto;padding:13px;background:#f8fafc}.pro6-admin-note-warning-v311{display:flex;gap:7px;padding:9px;border:1px solid #fedf89;border-radius:9px;background:#fffaeb;color:#93370d}.pro6-admin-note-warning-v311 b,.pro6-admin-note-warning-v311 small{display:block}.pro6-admin-note-warning-v311 b{font-size:7px}.pro6-admin-note-warning-v311 small{margin-top:2px;font-size:6px}
.pro6-admin-notes-v311>article{padding:9px;margin-top:7px;border:1px solid #fedf89;border-radius:9px;background:#fffdf5}.pro6-admin-notes-v311 article header{display:flex;justify-content:space-between;gap:8px}.pro6-admin-notes-v311 article b{font-size:6.7px}.pro6-admin-notes-v311 article time{font-size:5.8px;color:#98a2b3}.pro6-admin-notes-v311 article p{margin:5px 0 0;font-size:7.5px;line-height:1.55}.pro6-admin-notes-v311>form{margin-top:10px}.pro6-admin-notes-v311 textarea{width:100%;padding:8px;border:1px solid #fedf89;border-radius:8px;font:8px/1.5 Inter,sans-serif}.pro6-admin-notes-v311>form button{margin-top:6px;padding:7px 9px;border:0;border-radius:7px;background:#93370d;color:#fff;font-size:6.5px;font-weight:800}
.pro6-admin-audit-v311 article{position:relative;display:grid;grid-template-columns:14px minmax(0,1fr);gap:6px;padding-bottom:12px}.pro6-admin-audit-v311 article:before{content:"";position:absolute;left:5px;top:12px;bottom:0;width:1px;background:#dfe5ed}.pro6-admin-audit-v311 .dot{position:relative;z-index:1;width:11px;height:11px;border:3px solid #dbe7ff;border-radius:50%;background:#246bfd}.pro6-admin-audit-v311 b,.pro6-admin-audit-v311 small{display:block}.pro6-admin-audit-v311 b{font-size:7px;color:#344054}.pro6-admin-audit-v311 small{margin-top:2px;font-size:6px;color:#98a2b3}
.pro6-admin-panel-empty-v311{display:flex;align-items:center;justify-content:center;gap:6px;padding:55px 15px;color:#98a2b3;font-size:7px}
.pro6-admin-workspace-empty-v311{margin:auto;text-align:center;padding:45px}.pro6-admin-workspace-empty-v311 .icon{width:58px;height:58px;display:grid;place-items:center;margin:0 auto 10px;border-radius:17px;background:#eef4ff;color:#175cd3;font-size:25px}.pro6-admin-workspace-empty-v311 h2{font-size:15px;color:#344054}.pro6-admin-workspace-empty-v311 p{font-size:7.5px;color:#98a2b3}

.pro6-admin-inspector-v311{overflow:auto;padding:10px;background:#fbfcfe}.pro6-admin-inspector-section-v311{padding:10px;margin-bottom:7px;border:1px solid #e4e9f1;border-radius:10px;background:#fff}
.pro6-admin-customer-v311{display:flex;align-items:center;gap:7px;margin-top:7px;padding-bottom:8px;border-bottom:1px solid #edf0f4}.pro6-admin-customer-v311 .avatar{width:36px;height:36px;display:grid;place-items:center;border-radius:10px;background:linear-gradient(135deg,#246bfd,#7257e8);color:#fff;font-size:9px;font-weight:900}.pro6-admin-customer-v311 b,.pro6-admin-customer-v311 small{display:block}.pro6-admin-customer-v311 b{font-size:7.5px}.pro6-admin-customer-v311 small{font-size:6px;color:#98a2b3}
.pro6-admin-inspector-v311 dl{margin:7px 0 0}.pro6-admin-inspector-v311 dl>div{display:flex;justify-content:space-between;gap:8px;padding:5px 0;border-bottom:1px dashed #edf0f4}.pro6-admin-inspector-v311 dt{font-size:6px;color:#98a2b3}.pro6-admin-inspector-v311 dd{margin:0;max-width:145px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;text-align:right;font-size:6.4px;color:#475467}
.pro6-admin-workflow-v311{display:grid;gap:7px;margin-top:8px}.pro6-admin-workflow-v311 label span{display:block;margin-bottom:3px;font-size:6px;color:#667085}.pro6-admin-workflow-v311 select{width:100%;padding:7px;border:1px solid #dfe5ed;border-radius:7px;background:#fff;font-size:6.5px}.pro6-admin-workflow-v311>button{padding:7px;border:0;border-radius:7px;background:#344054;color:#fff;font-size:6.5px;font-weight:800}
.pro6-admin-tags-v311{display:flex;gap:4px;flex-wrap:wrap;margin-top:7px}.pro6-admin-tags-v311 span{padding:4px 6px;border-radius:999px;background:#eef4ff;color:#175cd3;font-size:5.8px;font-weight:800}.pro6-admin-tags-v311 small{font-size:6px;color:#98a2b3}.pro6-admin-tags-form-v311{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:4px;margin-top:7px}.pro6-admin-tags-form-v311 input{min-width:0;padding:6px;border:1px solid #dfe5ed;border-radius:7px;font-size:6px}.pro6-admin-tags-form-v311 button{border:0;border-radius:7px;background:#344054;color:#fff;padding:6px 7px;font-size:6px}
.pro6-admin-danger-v311{padding:9px;border:1px solid #fecdca;border-radius:10px;background:#fff8f7}.pro6-admin-danger-v311 summary{cursor:pointer;color:#b42318;font-size:6.8px;font-weight:850}.pro6-admin-danger-v311 form{display:grid;gap:6px;margin-top:8px}.pro6-admin-danger-v311 p{margin:0;font-size:6px;color:#912018}.pro6-admin-danger-v311 input{padding:6px;border:1px solid #fda29b;border-radius:7px;font-size:6px}.pro6-admin-danger-v311 button{padding:7px;border:0;border-radius:7px;background:#b42318;color:#fff;font-size:6.2px;font-weight:800}
.pro6-admin-inspector-empty-v311{display:grid;place-items:center;gap:5px;height:100%;color:#98a2b3;text-align:center}.pro6-admin-inspector-empty-v311 i{font-size:25px}.pro6-admin-inspector-empty-v311 p{font-size:6.8px}

@media(max-width:1350px){.pro6-admin-desk-grid-v311{grid-template-columns:310px minmax(500px,1fr)}.pro6-admin-inspector-v311{display:none}.pro6-admin-kpi-v311{grid-template-columns:repeat(3,1fr)}}
@media(max-width:900px){.pro6-admin-desk-v311{padding:12px 8px 80px}.pro6-admin-desk-head-v311{align-items:flex-start;flex-direction:column}.pro6-admin-desk-grid-v311{grid-template-columns:1fr}.pro6-admin-queue-v311{max-height:520px}.pro6-admin-workspace-v311{min-height:650px}.pro6-admin-kpi-v311{grid-template-columns:repeat(2,1fr)}}
@media(max-width:600px){.pro6-admin-kpi-v311{grid-template-columns:1fr 1fr}.pro6-admin-desk-head-actions-v311{width:100%;flex-wrap:wrap}.pro6-admin-desk-head-actions-v311 a{flex:1;justify-content:center}.pro6-admin-ticket-head-v311{align-items:flex-start}.pro6-admin-ticket-sub-v311{align-items:flex-start;flex-direction:column;gap:3px}.pro6-admin-message-v311 .bubble{max-width:88%}.pro6-admin-tabs-v311{overflow:auto}.pro6-admin-tabs-v311 button{flex:0 0 auto}}